![]() Fashion Nova claims it never suppressed customer reviews intentionally and that the third-party software it used “inadvertently failed” to publish the lower ratings. “Fashion Nova is highly confident that it would have won in court and only agreed to settle the case to avoid the distraction and legal fees that it would incur in litigation,” the company said in a statement to The Verge. The deal also bars Fashion Nova from making misleading claims about its reviews.įashion Nova pushed back on the FTC’s allegations, referring to the claims as “inaccurate and deceptive.” A representative said the company never suppressed customer reviews and that the third-party software it used “inadvertently failed” to publish the lower ratings. Andrew Harrer/Bloomberg via Getty ImagesĪs part of the settlement, the FTC said Fashion Nova has agreed to publish both positive and negative customer reviews in the future. ![]() “The proposed settlement puts provisions in place to address Fashion Nova’s deceptive practice and orders Fashion Nova to pay $4.2 million for harm consumers incurred.” The FTC complaint against Fashion Nova said the company blocked the reviews for four years. “Fashion Nova misrepresented that the reviews on its website accurately reflected the views of all purchasers who submitted reviews to the website,” the FTC said in a release. The FTC said its complaint against Fashion Nova was its “first case challenging a company’s failure to post negative reviews as a deceptive practice.” The company allegedly withheld lower reviews from 2015 through 2019 using the third-party management system. Meanwhile, four- and five-star reviews were automatically published. The popular fast fashion brand is accused of using a third-party review management app that blocked customer reviews below “four stars” from posting on its website. Online retailer Fashion Nova will pay $4.2 million to settle claims that it suppressed negative customer reviews about its business, the Federal Trade Commission said Wednesday. Gap to cut hundreds of jobs in new round of layoffs: report Louis Vuitton to build new flagship as luxury retail booms in NYC ![]() Nordstrom forced to close two San Fran stores as ‘deteriorating situation’ worsensĪmazon shares surge after posting Q1 profit of $3B, jump in sales
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